I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 – 3 business days of processing and production time for your order to ship out from our fulfillment centers.
HOW LONG IS THE SHIPPING TIME?
On average, international delivery takes 7 – 12 business days once the order has been processed and shipped.
(Please note: There are occasional circumstances completely out of our control—such as natural disasters, national holidays, severe weather conditions, or customs clearance delays—that may cause temporary shipping postponements. We partner with reliable global carriers to resolve any transit delays as quickly as possible).
CAN I CANCEL MY ORDER?
Yes, you can cancel your order with no penalty within 24 hours of its creation. Because we process orders rapidly with our fulfillment centers to ensure quick delivery, cancellation requests made after the 24-hour window cannot be guaranteed if the item has already been dispatched. To request a cancellation within the window, please email us immediately with your order number.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you notice a typo or if your address was autofilled incorrectly, simply reply to your order confirmation email or contact us immediately via email with the correct details. As long as your order has not been dispatched yet, we can update and correct the address for you within 24 hours of placement.
MY ITEM ARRIVED DAMAGED
We pack every item with extra protective padding to safeguard it during international transit. However, due to rough handling by postal services, a very small percentage of items may arrive damaged. If this happens to you, please contact us within 48 hours of delivery with:
Your order number.
A clear photo or a short video showing the damage to the product.
Once received and verified, we will gladly send out a brand-new replacement free of charge, with no extra costs to you.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we haven’t managed to answer your question here, please feel free to reach out directly through our “Contact Us” page or via our official support email. Our dedicated support team will do their absolute best to reply and assist you within 24 hours!